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  • Career

    Quick Shots for #HR and #Business P…

    I love street art. Not talking vandalism here, but the bold visual images of an artist communicatin…

    Quick Shots for #HR and #Business Pros – July 2014

    I love street art. Not talking vandalism here, but the bold visual images of an artist communicating with the public. This month’s image is from a neighborhood in Miami called Wynwood that is experiencing a renaissance as a design and textile area. This month’s quick shots are all about change. Whether it’s changing the way we live, do business, or think, change is all around us. Students at Florida Institute of Technology studied the impact of emoticons in business communications. Will we start seeing Emoji Writing 101 classes soon? A new way to do research for meetings. Refresh is an app that links with your calendar then searches social media to aggregate information that you can use during your next meeting. If used…

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  • Career

    There's A Major Revolution In …

    NPR reported Friday that authors are increasingly able to make a better living for themselves by dit…

    There's A Major Revolution In The Book Industry That's Letting Novelists Make A Living

    NPR reported Friday that authors are increasingly able to make a better living for themselves by ditching big-name publishers and selling their books themselves through Amazon. Self-publishing used to be associated with failure. But that stigma is going away as many authors say they're making more money through self-publishing than their counterparts doing it the traditionally more accepted way, according to NPR. The NPR story came a few weeks after the novelist Michael Stephen Fuchs (brother of BI Senior Editor Erin Fuchs) wrote a post on his blog explaining his positive experience with self-publishing. Fuchs published his first two books with Macmillan, but he didn't make a living from writing until he began self-publishing his works through Amazon's Kindle Direct Publishing, according to an appreciative open letter…

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  • Career

    If You Want To Be Rich, Don't …

    In her book, "The MBA Bubble," Mariana Zanetti, an MBA graduate of IE Business School in Spain, argu…

    If You Want To Be Rich, Don't Get An MBA

    In her book, "The MBA Bubble," Mariana Zanetti, an MBA graduate of IE Business School in Spain, argues that getting an MBA is a waste of time and money. The following has been excerpted from the book with her permission. The first thing I am going to say about wealth is that many authors who write about prosperity and wealth make it clear: A job will not make you rich. If you want to be wealthy, at some moment of your life, you will have to create a source of income other than your salary. This is an evident and crushing reality: If you sell your time to others, you will quickly reach a limit in your capacity to generate income. In his book "Rich Dad, Poor Dad," Robert Kiyosaki said that the…

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  • Career Woman

    Good Reads (Week of 07/21/14)

      Here are the top shares of the week, along with some good links we caught this week that we think…

    Good Reads (Week of 07/21/14)

      Here are the top shares of the week, along with some good links we caught this week that we think make good reads for women! Enjoy and feel free to post other links we should explore in comments below. ~ InPower Editors Most Shared of the Week Women CEOs Are Good For Business, Says Study - Huff Post  Johnson: Why men interrupt – The Economist  How To Get Your Confidence Back – Forbes   Top shared quote of the week: Life’s problems wouldn’t be called “hurdles” if there wasn’t a way to get over them. – Unknown   On InPower Women – Top Post of the Week Do You Work for a Conscious Business? – Paula Davis-Laack   Like this quick scan of the good reads for women? Get InPower Women blog…

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  • Career

    Here's The Surprising Skill Th…

    Most hiring managers use the job interview to determine whether you're the most qualified candidate,…

    Here's The Surprising Skill This Tech CEO Always Looks For In Job Candidates

    Most hiring managers use the job interview to determine whether you're the most qualified candidate, and if you'd fit in. Others use that time to see how well you think on your feet, or if you're capable of multitasking. And as it turns out, some even use the job interview to test your storytelling abilities. Lonne Jaffe, chief executive of software company Syncsort, said in a recent New York Times interview with Adam Bryant that he always wants to see how well a job candidate tells a story.  "I'll talk about the company's strategy and my background and the nature and challenges of the role they're interviewing for," he said. "Then I'll ask the candidate to go through their prior successes and challenges and…

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  • Career

    11 Crucial Lessons Everyone Learns …

    MBA students at top-tier business schools learn the critical accounting, marketing, and management s…

    11 Crucial Lessons Everyone Learns In Business School

    MBA students at top-tier business schools learn the critical accounting, marketing, and management skills required to run a successful business. One of the main ways they learn these skills is through case studies, a teaching method borrowed from the sciences and first applied to corporate analysis by Harvard Business School. Students are presented with some of the most difficult business situations in corporate history and then discuss how a company either triumphed spectacularly or failed miserably. We asked several professors from top business schools — including Laurence Capron of INSEAD, Tim Vogus of Vanderbilt University, Aaron Chatterji of Duke University, and Gautam Ahuja of the University of Michigan — to share the most important case studies they teach their students. We've highlighted the main takeaway from each.Why Apple changed its name Case: Apple Inc., 2008 Key takeaway:…

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  • Career

    Billionaires Carlos Slim And Richar…

    Earlier this week, Mexican billionaire Carlos Slim got the attention of working people everywhere by…

    Billionaires Carlos Slim And Richard Branson Want A 3-Day Workweek — Here's Why It Isn't Practical

    Earlier this week, Mexican billionaire Carlos Slim got the attention of working people everywhere by suggesting a move to a 3-day workweek. In his plan, people would work three 11-hour days in a row before taking off the next four days. Today, British billionaire Richard Branson wrote a blog post proclaiming that Slim's proposal "could work" and that people should be encouraged to work "when, where and how they like, in order to get the best results possible." But as tantalizing as a 3-day workweek sounds, it's just not all that practical. Dr. Kenneth Matos, director of research at Families and Work Institute, a nonprofit thinktank, spoke to us earlier this week about why Slim's plan is more likely a pipe dream than a possibility. For starters,…

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  • Career

    US Memory Champions Share Expert Te…

    At some point, we've all forgotten where we've left our car keys, the name of a new acquaintance, or…

    US Memory Champions Share Expert Techniques For Remembering Anything

    At some point, we've all forgotten where we've left our car keys, the name of a new acquaintance, or that last, crucial item from the grocery store. Luckily, there's a way to solve that. We spoke to USA Memory Championship Winners Nelson Dellis and Ron White to learn their best techniques for remembering anything. First, here's their basic two-part memorization technique: 1. Turn the information into a mental picture. It's much easier to memorize visual images than abstract information such as names and numbers. Think of a picture that you can associate with the information you want to memorize, and incorporate movement and feeling into it. "Actions and emotions that are shocking will help your memory, because they remain more vivid in your brain," explains White. The sillier the…

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  • Career

    A Frequent Flier Shares Smart Tips …

    One of the essential 21st century skills is staying sane at the airport. Craig Mod, the cofounder of…

    A Frequent Flier Shares Smart Tips For Acing The Airport

    One of the essential 21st century skills is staying sane at the airport. Craig Mod, the cofounder of writing platform Hi, wrote a killer Medium post on how to do just that.   And he should know. Mod splits his time between Tokyo, San Francisco, and New York.  Here are some of his travel hacks:  1. Get to the airport laughably early. Show up way before you think you need to. Mod says:  Authorities recommend arriving two hours before international flights. I say four. Get there four hours before your flight. You are a hundred and fifty years old. Your friends laugh at you. Have patience. Why is showing up early awesome?Mod says you get a better shot at being snuck into an exit row or snagging a bulkhead…

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  • Work Life Balance

    How to negotiate workplace flexibil…

    After having two kids a year apart, I realized at that time in my career, I could not survive mother…

    How to negotiate workplace flexibility

    After having two kids a year apart, I realized at that time in my career, I could not survive motherhood and news deadlines unless I negotiated flexibility. I asked for a four day work week. For me, the key to getting that schedule and finding some work life balance was the fact that I had proved myself and I was able to tell my boss exactly what he would gain by giving me flexibility.  Today, my guest blogger, Tonya Lain, Regional Vice President at Adecco, the world's largest staffing firm, provides great advice for anyone who want to negotiate flexibility. Although Lain targets moms who want flexible schedules, there are dads out there who want them too. Her advice is useful to…

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  • Career Coach

    Top Ten Apps for Making Your Life E…

    We’re more mobile and we want apps. And now massive numbers of them are available, mostly for free. …

    Top Ten Apps for Making Your Life Easier

    We’re more mobile and we want apps. And now massive numbers of them are available, mostly for free. But which will be most useful to you? With millions of apps available, no one can honestly assert that any ten are the very best. But my PsychologyToday.com article today offers a link to 10 apps, each of which have stood the test of time and been updated again and again, certainly can make almost anyone’s life much easier. HERE is the link.

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  • Career Coach

    5 Secrets to Dealing with Anger at …

    We all get frustrated at work and knowing how to deal with anger isn’t always at the top of our to-d…

    5 Secrets to Dealing with Anger at Work

    We all get frustrated at work and knowing how to deal with anger isn’t always at the top of our to-do list. There’s not enough time and there are too many things to do. There are also too many things that can go wrong, and quite frankly, too many people that just drive us crazy. But getting mad at work is almost always a mistake. So too is holding that anger in. So what do you do when our internal kettle is boiling and we think we are going to explode? Here are five ways to show you how to deal with anger at work. 1. Take a Time Out Do you remember when you were a kid and your parents or teacher would tell you to count…

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  • Career Coach

    Millennials Aren’t Aimless Kids Any…

    Picturing millennials, we may think of late bloomers carrying huge debt and living in their parents’…

    Millennials Aren’t Aimless Kids Anymore

    Picturing millennials, we may think of late bloomers carrying huge debt and living in their parents’ basements.  For many millennials, however, those days are far in the past.  According to the results from a survey I conducted last year with Deloitte, 50 percent of currently employed millennials already meet our definition of a leader.  Forty-four percent of them have only three to five years of experience, yet 41 percent have four or more direct reports.  By contrast, at the same age, most baby boomers (born 1945-63) and Gen X-ers (born 1964-79) were still in junior-level positions. New Leaders Sink or Swim Organizations haven’t adequately prepared these young professionals to be managers, and it shows.  Of current millennials who are leaders, only 36…

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  • Leadership

    Four Warning Signs That An Overacti…

    When leaders get caught up in their ego, they erode their effectiveness.  Leaders with an overactive…

    Four Warning Signs That An Overactive Ego Might Be Undermining An Executive’s Career

    When leaders get caught up in their ego, they erode their effectiveness.  Leaders with an overactive ego find themselves unable to center. Instead they are constantly moving from a sense of inadequacy to an overinflated sense of their own importance. In his book Leading at a Higher Level, business author Ken Blanchard explains that “When leaders are addicted to either ego affliction, it erodes their effectiveness.” “Leaders dominated by false pride are often called ‘controllers.’ Even when they don’t know what they are doing, they have a high need for power and control. Even when it’s clear to everyone that they are wrong, they keep on insisting they are right.” At the other end of the spectrum are the fear-driven leaders. Blanchard says…

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  • Career

    The Importance of Context in Curati…

    I spoke at a conference recently and mentioned the idea of social curation. It appeared to be a rath…

    The Importance of Context in Curating Information

    I spoke at a conference recently and mentioned the idea of social curation. It appeared to be a rather new concept for this particular group. Effective curation involves consistency. If you’re curating information to help others, they need to be able to rely upon you. Conversely, if you’re following someone because they curate good information, you want them to be consistently good. Please note, I didn’t say perfect. Even great curators are allowed to have an off-day. Because there’s so much content in existence, sometimes we need the curator to provide us context. In a recent post about curation learning, I used the analogy of content curation being similar to that of a museum curator. Building upon the museum analogy, I’m reminded…

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5 Ways To Be Smarter With Your…

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Multitasking is Dead, Become a…

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College

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The next biggest recruiting play is no…

HR

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Second Menu

5 Tips to Turn Conflict into Creativity

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Conflict can teach you far more than you may realize.  But only if you let it.  Learn to turn conflict into creativity.

by 

When someone rocks the boat, don’t think of it as a bad thing; it could be one of your best opportunities to get a fresh perspective.

You’ve just stomped into your office and slammed the door. You’re locked in battle with one of your colleagues or employees over how best to solve a business problem. You feel so angry you could spit nails.

First, take a deep breath. Second, consider this: A conflict within your company is one of the greatest opportunities for creative thought you’ll ever have.

When everyone is on the same page, your organization will tend to go along smoothly with no one rocking the boat and no surprises. When an open conflict breaks out, suddenly everyone’s on the alert, and unspoken rules get called into question. “Conflict on its own is neither good nor bad–it depends on how it’s managed,” says Kaveh Mir, author of Wars at Work: An Action Guide for Resolving Workplace Battles. “Differences in wants and needs can act as an obstacle to reaching your goals. Or, handled well, they can become a hidden resource that brings out innovation.”

Admittedly, when you’re in full-blown conflict with someone you work with, it may be tough to see that as an opportunity to take your company in a more creative direction. Yet the opportunity really might be there. Mir provides these steps to help you find it:

1. Make sure you have the right conditions

First, there needs to be time to discuss and debate the issue. If an immediate decision is needed, you’ll need to find a way to suppress the conflict or put it off temporarily. Second, both you and your colleague need to care about your relationship, and, though you may be angry with each other, you have enough trust to have an honest conversation. “If we don’t trust each other enough to talk about our real needs, we can’t engage with each other,” Mir says.

2. Spend time face to face

Ideally, arrange to meet several times with the other person, preferably in a casual setting. If in-person meetings aren’t possible, pick up the phone. “Email, text, and social media interactions are easily misinterpreted,” Mir says.

3. Work at listening

Your next step is to really listen to what the other person has to say. “We all learn how to speak and read and write, but not enough of us have been trained in listening,” Mir says. The problem is that people become even more frustrated and entrenched when they don’t feel like they’ve been heard. So make sure to let those on the other side know you’ve heard and understand their point of view, although you may not agree with it.

4. Learn the other person’s paradigm

“If you and I have a conflict and we don’t understand each others’ points of view, it’s probably because we’re working from two different sets of assumptions, and what’s obvious in one isn’t obvious in the other,” Mir says. “If you pause and try to expose yourself to that different paradigm, you might discover things you never knew existed.”

Understanding the other person’s paradigm does not mean accepting it, or that person’s point of view. But learning to understand that point of view should give you a whole new perspective on the problem at hand–that’s when creativity can happen.

5. Decide who cares most about the outcome

Will it make a bigger difference to the other person than to you how the conflict is resolved? If the answer to that is yes, then consider giving in. “If I realize that it’s important for you to achieve your needs and desires, and in this instance it’s less important to me, this is a great time to cooperate, and hope that in the next round, when you see something is important to me, you’ll return the favor,” Mir says.

Not only will this give you the chance to truly learn the other person’s paradigm and think creatively about how to do things, he says, “It’s a fantastic opportunity for promoting trust.”

Minda Zetlin is a business technology writer and speaker, co-author of The Geek Gap, and president of the American Society of Journalists and Authors. She is a regular contributor to Inc.com and Inc. magazine. She lives in Woodstock, New York, with her husband Bill Pfleging, four cats, and a large number of computers. Find her at www.mindazetlin.com. @MindaZetlin

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Great Resumes Fast!  Jessica Holbrook Hernandez is a contributing writer to CareerAdvisorDaily and the founder of GreatResumesFast.com.  We highly recommend you contact her about her services.  Go to Great Resumes Fast for more information on her services.

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